Frequently Asked Questions

At Instead of Flowers, you can order a meal at any day or time on our website! For personal assistance, our office hours are Monday – Friday from 9am-6pm EST. If you need assistance or have a request outside of these times, please Contact Us and we will respond within one business day.

Yes. Tax and delivery are also charged. These fees are determined by the Zip code the meal is being delivered to.

Please carefully confirm all information during the checkout process. Incorrect information entered during checkout (such as incorrect delivery address, email address, or contact information, etc.) may result in delay of your delivery or your meal not being delivered at all. Please contact us immediately to correct any errors. Instead of Flowers is not responsible for any orders delayed due to incorrect information provided at checkout.

Yes, you may change items to build the perfect meal. From gluten-free to vegetarian, or swapping out different sides or desserts – we have options! Please note that there may be an additional charge for substituting a Deluxe or Premium item for a Classic item.

We deliver nationwide! Delivery options are dependent on the destination ZIP code. For orders in the Atlanta area, we offer a courier service. For orders outside of the Atlanta area, we offer shipping via UPS Next Day (either Air or Ground).

Of course! If you live locally, you may pick up your meal at no charge. Simply select 'Local Pick Up' at checkout. Our address is 1331 Marietta Blvd NW Atlanta, GA 30318. Meals are ready for pick up Monday – Friday from 1 pm – 6 pm.

For a weekend meal, we recommend choosing Friday delivery and reheating when you are ready to enjoy. We recommend enjoying your meal within 1-2 days of delivery.

For orders in the Atlanta area, deliveries are made Monday-Friday between 3 pm & 6 pm through a courier service. For orders outside of the Atlanta area, deliveries are made Tuesday-Friday via UPS. You should receive a tracking number directly from UPS.

No. All meals are made fresh, refrigerated, and then delivered to your door in insulated packaging. We do recommend storing your meal in the refrigerator until you are ready to eat.

We will be closed on the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

For orders in the Atlanta area, orders must be placed by 3 pm the day prior to your desired delivery date. For orders outside of the Atlanta area, orders must be placed by 3 pm two days prior to your desired delivery date.

We offer traditional Gift Certificates which can be purchased in any dollar amount. The recipient can pick and choose what they want from anywhere on our menu. Recipient’s Choice allows you to prepay for a specific meal option, including tax and shipping.

If a Recipient’s Choice meal is purchased, the recipient will be notified via text message or automated call. If an email address was provided, they will receive an email notification upon purchase.

Select your menu options and add them to the cart. On the checkout page, click 'Have a Coupon or a Gift Certificate? Click here to enter your code' and enter your Gift Certificate number.

Yes. If you want to change what you were gifted, we would simply need a credit card at the time of order for any additional charges.

If you were given a gift and are not sure if you redeemed it, please contact us and we will be happy to check the status of your gift.

Gift Certificates and Recipient’s Choice codes expire one year from their date of issuance. If you have an expired gift, please contact us for assistance.

Our meals are prepared fresh each day and never frozen. Simply follow the quick heating instructions on your meal and enjoy! Typically, meals are ready to eat within about 20 minutes.

Yes. Do not put plastic in the oven!